Frequently Asked Questions

Why is my bill so high?
First, check the consumption period. Is it the Summer sprinkling season, or was the billing period longer than 60 days?

Second, did you have guests during this period, or have you added any new appliances such as a water softener or icemaker for example?

Third, before you call us, check for leaks yourself. Take a reading off your meter and compare it to your bill. If it's higher than normal usage, look at the meter to see if the leak detector (small red arrow on the lower left hand side) is moving. If you do not have a detector on your meter, write down the reading from the meter, wait about two hours and do not use any water and read it again. If the reading is higher this time, there is a leak. If you have a leak, it might be possible for you to determine where it is. Check in and out of the home for obvious leaks. If none are found, shut off valve inside home and read meter again, still using no water during this time. If the meter moves the leak will be between the house and meter. If it does not move, the leak will be in your house. In either case, it will be your responsibility to take care of the leak.

You may request a service person to come out and check for the leak. Please be aware that a service charge will be added to your bill in this case. The billing clerk will also set up an appointment with you and the service person to discuss the results of his call regarding the leak.

I have running water in my yard. What do I do?
First, find out where the water is coming from. Is it coming from the meter pit or somewhere in your yard? If it's coming from your yard, you will need to call a plumber. This is an indication the problem is in your line from the meter to the house. If the water is coming from the meter pit, call our office and we will dispatch someone immediately to repair the problem.

Why is my water pressure so low?
First, if you have a water softener, put it on bypass and see if the pressure is improved. If so, the problem may be your water softener. If the problem persists, clean all the screens in your kitchen and bathroom faucets to make sure there are no obstructions causing the low pressure.

Second, if you have found all of the above clean and not obstructed, call our office and find out if there have been other calls from your area regarding pressure problems. Sometimes we are working on the lines and the pressure will be temporarily low.

If your pressure is too high, check your pressure valve, if you have one. If you do not have one you can come to our office and pick one up. We supply the first one free of charge. If yours is broken, you will have to purchase a new one.

How often am I billed?
You will be billed every two months.

Do you estimate meter readings?
No.

What is the average usage per person?
6,000 gal. per person for a two month period.