If you ever need to call 9-1-1 for an emergency, here are some things you should know. The Emergency Communications Operator (ECO) who answers your call is the vital link between emergency services personnel and the public. They will need to know:
- Your address and location? (without your location, no one can help you!)
- Your name and telephone number?
- What is the nature of the emergency?
- Any weapons involved?
- Descriptions of suspects and/or vehicles?
- Whether anyone is injured?
While all of this information is gathered, another radio dispatcher is routing emergency responders to your location—often callers believe that nothing is being done yet since the ECO is still asking questions but this is not the case.
There are other ways you, the caller, can assist. If possible, you should unlock the front door to allow easy access for emergency responders, and put all pets inside a closed room. You may want to turn on the outdoor lights of the residence or business to increase visibility. If outside and aiding a victim of an accident, try to find someone who can flag down the emergency vehicle from a safe distance as it approaches.