Complaint Procedures

All disputes or complaints by patrons of WCTS should be directed to the Transit Manager at 1-888-297-0990. If the situation cannot be resolved at this level, patrons may contact the Warren County Office of Grants Administration by emailing masosu@co.warren.oh.us or calling one of the following numbers:

  • (513) 695-1259
  • (513) 695-1210

Warren County Transit operates all services, routes and accommodations without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964 and the American with Disabilities Act of 1990. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or ADA may file a complaint with WCTS and/or the Federal Transit Administration. For more information on the WCTS civil rights program, and the procedures to file a complaint, contact (513) 695-1210.
CLICK HERE for a Civil Rights Complaint Form.
CLICK HERE for an ADA Complaint Form.

WCTS has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by WCTS may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint available at our administrative offices or on our website www.co.warren.oh.us/transit/.

WCTS will investigate complaints up to 180 days after the alleged incident. WCTS will process complaints that are complete. Once the complaint is received, WCTS will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by WCTS.

WCTS has up to 30 days to investigate the complaint. If more information is needed to resolve the case, the WCTS may contact the complainant. The complainant has thirty days from the date of the letter to send requested information to the investigator assigned to the case.

If WCTS’s investigator is not contacted by the complainant or does not receive the additional Information within 30 days, WCTS can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue the case.

After the investigator reviews the complaint, one of two letters will be issued to the complainant: A closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.

A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has ten days after the date of the letter or the LOF to do so.

A complainant may file a complaint directly with the Federal Transit Administration by completing a Title VI Complaint form and mailing it to:

  • Office of Civil Rights
  • Attention: Title VI Program Coordinator
  • East Building, 5th Floor-TCR
  • 1200 New Jersey Ave., SE
  • Washington, DC 20590.