Effective, Monday, May 4, 2020 the agency will return to regular business hours Monday-Friday, 7:00 AM- 4:30 PM. The agency Call Center will be open from 7:30 AM- 4:00 PM.
Effective, Tuesday, May 26, 2020 the agency will beginning Phase One with our Lobby Re-Opening. The lobby will be open from 7:00 AM- 4:00 PM. The agency is requiring the following;
- One family member at a time in the lobby,
- Whenever possible, avoid bringing children into the lobby/building,
- Suggesting that all clients wear face coverings while in the lobby/building,
- Practice Social Distancing.
The agency is still strongly encouraging clients to utilize the agency drop box, mail or fax documents, or visit benefits.ohio.gov to help reduce potential exposure to COVID-19.
Ohio Care Line
The Warren County Department of Human Services is a county, state and federally supported agency responsible for basic financial, medical and social services programs that are mandated by the State Legislature. Programs are available to ensure that no one is forced to go without food, clothing, shelter, medical care and necessary life sustaining services because of lack of resources. Along with those necessary support services, we provide education and training to help individuals find quality jobs enabling them to move from short term assistance to independence and self-sufficiency in the shortest time possible.
WCDJFS MISSION STATEMENT
To provide services and benefits for our community today, to enhance quality of life for a better tomorrow.
WCDJFS VISION STATEMENT
Our vision is to create a better life for those in our community by providing a high-level of service, treating everyone with kindness and respect, and by working with our partners to focus on a stronger tomorrow.
Our decisions and actions are guided by our values, which are:
- Respect: Our behavior recognizes the values, contributions, and diversity of individuals.
- Integrity: We act honestly and ethically.
- Accountability: We are accountable for our decisions and actions.
- Client Focus: Our aim is to provide the best service possible.
- Collaboration: We engage with our stakeholders.
- Learning: We continuously improve our services.
Lauren Cavanaugh, Director
It is the policy of the Warren County Department of Human Services not to discriminate against applicants for or beneficiaries of programs administered by this office on the basis of race, color, national origin, age, disability, gender, or religion. In addition, The Food Assistance Program also prohibits discrimination based on political beliefs.
All applicants, beneficiaries, and visitors to this office are entitled to services and treatment without discrimination based on any of the factors listed above.
If you believe you have been discriminated against you may file a complaint with this agency or one of the agencies listed below. All complaints must be filed within 180 days of the date of the alleged discriminatory acts occurred.
Complaints on all programs administered by this office may be sent to:
- Ohio Department of Job and Family Services
- Bureau of Civil Rights
- 30 East Broad Street 30th Floor
- Columbus, OH 43215-3414
- (614) 644-2703
- (614) 752-6381 (fax)
- U.S. Department of Health and Human Services
- Office for Civil Rights, Region V
- 233 N. Michigan Ave., Suite 240
Chicago, IL 60601
For discrimination complaints about the Food Assistance Program, complaints may also be sent to:
- USDA, Office of Civil Rights
- 1400 Independence Avenue, S.W.
- Washington, DC 20250-9410