The agency is still strongly encouraging clients to utilize the agency drop box, mail or fax documents, or visit benefits.ohio.gov to help reduce potential exposure to COVID-19.
Ohio Care Line
The Warren County Department of Human Services is a county, state and federally supported agency responsible for basic financial, medical and social services programs that are mandated by the State Legislature. Programs are available to ensure that no one is forced to go without food, clothing, shelter, medical care and necessary life sustaining services because of lack of resources. Along with those necessary support services, we provide education and training to help individuals find quality jobs enabling them to move from short term assistance to independence and self-sufficiency in the shortest time possible.
WCDJFS MISSION STATEMENT
To provide services and benefits for our community today, to enhance quality of life for a better tomorrow.
WCDJFS VISION STATEMENT
Our vision is to create a better life for those in our community by providing a high-level of service, treating everyone with kindness and respect, and by working with our partners to focus on a stronger tomorrow.
Important Announcement about the Ohio Benefits System Technical Upgrade
The Ohio Benefits system will be unavailable from 3 p.m. on Thursday, April 22, through 8 a.m. on Tuesday, April 27, so that a major technical upgrade can be completed. If you need to apply, recertify or renew your benefits for cash, food or Medicaid assistance during this time, you can submit a paper application to your County Department of Job and Family Services. County staff will not have access to data about your case while the system is offline. If you submit a paper application, it will be screened to see whether you need expedited food assistance, but it will not be processed until after the system is back online. If you need food while the system is unavailable, please contact your local food pantry. Your local county agency also can provide referrals to other services if you need them. We apologize for this inconvenience.
Our decisions and actions are guided by our values, which are:
- Respect: Our behavior recognizes the values, contributions, and diversity of individuals.
- Integrity: We act honestly and ethically.
- Accountability: We are accountable for our decisions and actions.
Lauren Cavanaugh, Director
- Client Focus: Our aim is to provide the best service possible.
- Collaboration: We engage with our stakeholders.
- Learning: We continuously improve our services.
It is the policy of the Warren County Department of Human Services not to discriminate against applicants for or beneficiaries of programs administered by this office on the basis of race, color, national origin, age, disability, gender, or religion. In addition, The Food Assistance Program also prohibits discrimination based on political beliefs.
All applicants, beneficiaries, and visitors to this office are entitled to services and treatment without discrimination based on any of the factors listed above.
If you believe you have been discriminated against you may file a complaint with this agency or one of the agencies listed below. All complaints must be filed within 180 days of the date of the alleged discriminatory acts occurred.
Complaints on all programs administered by this office may be sent to:
- Ohio Department of Job and Family Services
- Bureau of Civil Rights
- 30 East Broad Street 30th Floor
- Columbus, OH 43215-3414
- (614) 644-2703
- (614) 752-6381 (fax)
- U.S. Department of Health and Human Services
- Office for Civil Rights, Region V
- 233 N. Michigan Ave., Suite 240
Chicago, IL 60601
For discrimination complaints about the Food Assistance Program, complaints may also be sent to:
- USDA, Office of Civil Rights
- 1400 Independence Avenue, S.W.
- Washington, DC 20250-9410